biolabetPrivacy Policy

This page describes what we collect when you use biolabet and how we keep that data protected. We gather personal information — your email, name, ID number, and proof of address — during account registration and identity verification. We also collect transaction data: every deposit, withdrawal, and game activity is logged with timestamps and confirmation details. We encrypt all of this information before storage and do not share it with third parties beyond our payment processors and compliance teams.

Our biolabet privacy practices are designed around your control. You can access your complete account history anytime by logging into your account. You can request corrections to your personal data if information is inaccurate. You can request deletion of your account after withdrawing your balance, though we retain records for legal compliance. We do not sell your data, we do not use it for marketing without your consent, and we do not use it beyond the scope needed to run our platform securely.

This policy explains what we collect, how we use it, who may access it, and what rights you have regarding your biolabet account data.

What Data We Collect on biolabet

We collect personal information when you open a biolabet account. This includes your email address, full name, date of birth, phone number, and a national ID number or passport number. We also request proof of address — a recent utility bill or bank statement. These documents are scanned and submitted through our secure verification portal.

We collect transaction data continuously. Every time you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we log the amount, timestamp, and confirmation ID. Every withdrawal request, every game stake, and every result is recorded in your biolabet account history. We also log your login times, the devices you use (Android app or iOS browser), and your IP address.

We collect technical data to improve our platform. This includes information about crashes or errors you encounter, how long pages take to load, which games you access, and whether you use push notifications. We do not collect your precise location unless you grant permission. We do not access your phone's contacts, calendar, or photos.

How We Use Your biolabet Data

We use your personal data for identity verification — we confirm that you are who you claim to be before accepting your first deposit. We use your email to send account alerts, deposit confirmations, and withdrawal approvals. We use your transaction history to process withdrawals, investigate disputes, and comply with legal requests from regulators.

We use your technical data to detect fraud. If we notice unusual activity on your biolabet account — multiple login attempts from different locations, large rapid withdrawals, or patterns consistent with account hijacking — we may freeze your account pending investigation. We use your data to improve our platform's performance, to fix bugs, and to add features that our users request.

We do not use your data for targeted advertising. We do not sell it to third parties. We do not share it with game studios, sports leagues, or esports tournament operators. We share it only with our payment processors (who process your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) and with our compliance team (who verify your identity and investigate disputes).

Third-Party Data Processors

We use third-party services to operate biolabet securely. Our payment processor handles all transactions; we give them your name and account details but not your card numbers or e-wallet passwords. Our hosting provider stores our servers and databases; they maintain physical security but do not access your personal data. Our email provider sends our notifications; they deliver messages on our behalf but do not use your email address for other purposes.

Some of these services may store data outside Indonesia. Our servers may sit in different countries. By using biolabet, you consent to your data being processed and stored internationally according to this policy and applicable laws. All international transfers are encrypted and subject to the same security standards we maintain locally.

At biolabet, your privacy is not a feature we add — it is built into how we operate from the start.

Your Rights Regarding Your biolabet Data

You have the right to access all your personal data held by biolabet. Log into your account anytime and download your complete account history, including all transactions, game results, and account settings. You can request a copy of the data we hold about you in a portable format by contacting our support team.

You have the right to correct inaccurate data. If your name, email, or phone number is wrong in our system, contact us and we will update it. You have the right to request deletion of your personal data — we delete your account once you withdraw your balance, though we retain transaction records as required by law for a minimum period.

You have the right to withdraw consent for specific uses of your data. If you do not want to receive deposit confirmations or withdrawal notifications via email, you can disable those in your account settings. If you do not want us to log your IP address or device information, you can request that we stop, though this may affect our ability to detect fraud and protect your account.

How Long We Retain Your biolabet Data

We retain your personal data — name, email, ID number — for the lifetime of your biolabet account. If you close your account, we delete most of this data after a standard retention period, except for information we are required to keep by law (typically three to seven years depending on jurisdiction).

We retain your transaction history indefinitely. This includes all deposits, withdrawals, game stakes, and results. We keep this data to resolve disputes, investigate fraud, and comply with regulatory requests. You can access this history anytime by logging into biolabet. If you request account deletion, your transactions are anonymized but preserved for compliance purposes.

Cookies and Tracking on biolabet

We use cookies to keep you logged into biolabet across browser sessions. These are essential cookies required for the platform to function. We also use cookies to remember your language preference and notification settings. You can disable non-essential cookies in your browser settings, though this may affect your experience.

We use basic analytics to understand how users navigate biolabet — which games are most popular, how long sessions last, whether people access us from mobile or desktop. This helps us improve the platform. We do not use third-party analytics services that track you across different websites.

How We Protect Your biolabet Data

We encrypt all data transmitted between your phone or computer and our biolabet servers using SSL encryption — the same standard used by banks. We encrypt all data stored in our databases. Your password is hashed and salted, meaning we do not store it in plain text and cannot read it. If you forget your password, we send a reset link to your email; you click the link and set a new password securely.

We restrict access to your personal data. Only our compliance team, fraud-prevention team, and payment processors can view your sensitive information. Game developers, marketing teams, and other staff do not have access. We regularly audit who accesses what data and flag any unusual access patterns.

We maintain physical security for our servers — they are kept in secure data centres with controlled access, surveillance, and backup power. We maintain backups of our databases so data cannot be lost to hardware failure. If we detect a data breach, we notify affected users immediately and cooperate with regulators.

International Data Transfers from biolabet

Some of our biolabet infrastructure is located outside Indonesia. Your data may be transferred internationally to our hosting providers, payment processors, and compliance partners. All international transfers are encrypted and protected under the same standards as data stored locally. By using biolabet, you consent to these international transfers.

Our hosting provider maintains security standards comparable to or exceeding Indonesian legal requirements. Our payment processors are regulated by their respective jurisdictions. We do not transfer data to jurisdictions known for weak data protection unless absolutely necessary, and we encrypt data before transfer.

Contacting Us About Your biolabet Privacy

If you have questions about how we handle your data, want to access your personal information, or wish to request correction or deletion, contact our support team via email or chat. Provide your biolabet account ID and a clear description of your request. We respond within a reasonable timeframe. If you believe we have mishandled your data, you can escalate your concern to our compliance team.

Changes to Our biolabet Privacy Policy

We may update this privacy policy anytime. We notify you of material changes via email or in-app notification. Your continued use of biolabet after changes are announced constitutes acceptance of the updated policy. If you disagree with changes, you can close your account and withdraw your balance anytime.

Your Privacy on biolabet: Summary

We collect personal data — email, name, ID, address — during registration and transaction data throughout your biolabet use. We encrypt all of it, we do not sell it, and we share it only with payment processors and our compliance team. You have full access to your data, can request corrections, and can request deletion after closing your account. We protect your data with industry-standard encryption and maintain physical security for our servers.

Whether you access biolabet from Jakarta, Surabaya, Bandung, or Medan, your privacy protections are the same. Your transaction history is yours to review anytime. Your account settings let you control notifications and permissions. Our support team responds to privacy questions and data-access requests promptly.

We take your privacy seriously because it is the foundation of trust. When you use biolabet, your data is protected with the same care we would use for our own.